You never forget your first… An honest look at onboarding, and how to make it a great experience

What really happens when a new user tries your software for the very first time? Recently, Graphisoft audited our product’s onboarding journey by observing a live group of newbies over a three-day period. The experience was… full of surprises. And our research unearthed critical pain points. In this session, we’ll demonstrate how we’re translating these insights into initiatives to improve onboarding and retain users.

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