Altmann Eszter
Eszter is a service designer with a background in research and facilitation. With 8 years of experience developing IT services in an agile and international environment, she finds joy in utilizing Service Design and UX Research as two complementary tool sets to explore out-of-the-box possibilities and design functional digital solutions.
Előadásai
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You never forget your first… An honest look at onboarding, and how to make it a great experience
10:00 - 10:20
103-as terem
What really happens when a new user tries your software for the very first time? Recently, Graphisoft audited our product’s onboarding journey by observing a live group of newbies over a three-day period. The experience was… full of surprises. And our research unearthed critical pain points. In this session, we’ll demonstrate how we’re translating these insights into initiatives to improve onboarding and retain users.
Mohamed Raslan
Altmann Eszter
